📅 Last updated: July 2025
Your privacy is of the utmost importance to us. Heal Advisors is committed to protecting the confidentiality of your personal and medical information. This policy explains clearly what data we collect, why we collect it, and how we keep it safe.
1 Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.
Information you provide:
- Full name, email address, phone number, and WhatsApp number
- Country of residence and preferred treatment destination
- Medical condition, treatment requirements, and health-related information
- Medical reports, prescriptions, or other documents you share with us
- Communication records, including emails, chats, and call notes
- Feedback, testimonials, and survey responses
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on the site, referring URLs
- Cookies and similar tracking technologies (see Section 5)
2 How We Use Your Information
We use the information we collect to:
- Connect you with appropriate hospitals, doctors, and treatment facilities
- Provide personalised medical travel consultation services
- Respond to your inquiries and communicate about your treatment options
- Send appointment confirmations, follow-up messages, and support communications
- Improve our website, services, and user experience
- Comply with legal obligations and prevent fraud
- Send promotional content and newsletters (only with your consent)
We will never sell your personal information or use it for purposes unrelated to healthcare facilitation without your explicit consent.
3 Information Sharing
We may share your information with:
- Healthcare providers: Hospitals, clinics, and doctors you are connected with through our platform — strictly for facilitating your treatment
- Service partners: Travel agents, visa consultants, or accommodation providers involved in your medical travel, only as necessary
- Technology providers: Trusted third-party tools used to operate our website and services (subject to confidentiality agreements)
- Legal requirements: When required by law, court order, or government authority
We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.
4 Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of medical documents and personal records
- Restricted access — only authorised staff can view your information
- Regular security audits and vulnerability assessments
Despite our best efforts, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.
5 Cookies & Tracking
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential cookies: Required for the website to function (e.g., session management)
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
6 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data ("right to be forgotten")
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at the details provided in Section 11.
7 Medical Information
Medical information is among the most sensitive personal data we handle. We treat all health-related information you share with us with the highest level of confidentiality. Specifically:
- Medical reports and records are only shared with healthcare providers relevant to your case, with your implicit or explicit consent
- Our staff are bound by confidentiality obligations
- We retain medical information only as long as necessary to provide our services
- You may request deletion of your medical information at any time
8 Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
When a minor is the patient, we require a parent or legal guardian to submit inquiries and provide consent on their behalf.
9 International Transfers
As a medical tourism facilitator, your information may be transferred to and processed in countries other than your own — including the destination country of your treatment (e.g., India, Turkey, Thailand). These countries may have different data protection laws.
When transferring data internationally, we take appropriate safeguards such as ensuring the receiving healthcare provider maintains adequate data protection practices and using data transfer agreements where required.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.